Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work
Job Summary
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
Responsible for validating customer entitlement, log case for the purpose of routing or dispatching an end-user to the proper resources.
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Matching Summary
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work.
Skills & Requirements
Must-have
validate customer entitlement
log case for routing or dispatch
monitor service event completion
manage customer service requests
analyze customer access statistics
provide resolution and feedback
works with escalated customers
Nice-to-have
accountability
action planning
active learning
active listening
business growth
commercial acumen
creativity
critical thinking
Key Requirements
Bachelor’s degree with 3-5 years general experience
Superior communication skills
Experience in customer facing role
Experience in a phone based remote role
Oversee compliance with operating procedures
Experience in call routing and case logging systems