Not specified; pyy ranges determined by role, leve...
Excellent verbal and written communication skills
Advanced level in ms-excel
Familiarity with ticket handling systems
The role involves acknowledging and triaging support requests while managing a ticket system for Agilent's Worldwide Customer Questionnaire Team
Job Summary
The role involves acknowledging and triaging support requests while managing a ticket system for Agilent's Worldwide Customer Questionnaire Team.
Candidates are expected to drive process optimization changes and lead digital initiatives to modernize business processes using tools like Power Apps and Power Automate.
This position requires creating custom reports and dashboards to enable data-driven decisions while ensuring seamless handovers within the team.
Matching Summary
The role involves acknowledging and triaging support requests while managing a ticket system for Agilent's Worldwide Customer Questionnaire Team.
Salary
Not specified; Pay ranges determined by role, level, and location; Individual pay determined by work location and additional factors
Skills & Requirements
Must-have
Excellent verbal and written communication skills
Advanced level in MS-Excel
Familiarity with ticket handling systems
Project management skills for process improvements
Strong troubleshooting and problem-solving abilities
Nice-to-have
Prior experience with Service Now or JIRA
Experience working in rotational shifts
Knowledge of AI concepts and ML applications
Hands-on Power Platform expertise
Ability to collaborate with functional teams
Key Requirements
Bachelor's or master's Degree or equivalent
1 to 5 years relevant work experience
Post-graduate certification or license may be required