Customer Service Support Representative

Esri

Redlands, CA, United States
Base: $19—$28 usd; bonus/equity: not specified; be...
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Provide exceptional support
Manage high volume email correspondence
Process mass customer data updates
** Esri is seeking a Customer Service Support Representative to provide administrative support to their Customer Service team in Redlands, CA. This role emphasizes strong communication skills, teamwork, and a customer-centric approach, with opportunities for advancement within the company. **

Job Summary

  • In this dynamic position, you will significantly contribute to Esri's achievements by providing administrative support to Customer Service team members.
  • This includes proficiently managing a high volume of incoming e-mail correspondence, processing mass customer data updates, ensuring the accuracy and upkeep of customer information.
  • Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 64 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

Matching Summary

Match Score: 75

** Esri is seeking a Customer Service Support Representative to provide administrative support to their Customer Service team in Redlands, CA. This role emphasizes strong communication skills, teamwork, and a customer-centric approach, with opportunities for advancement within the company. **

Salary

Base: $19—$28 USD; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life insurance, 401(k), profit-sharing, vacation, holidays

Skills & Requirements

Must-have

  • Provide exceptional support
  • Manage high volume email correspondence
  • Process mass customer data updates
  • Generate sales orders accurately
  • Understand support team responsibilities

Nice-to-have

  • Passion for helping others
  • Continuous improvement mindset
  • Contribute to company expansion

Key Requirements

  • 1+ years of professional office experience
  • Effective written and verbal communication
  • Ability to work independently and in a team
  • Strong prioritization and multi-tasking skills
  • High school diploma or equivalent

Work Rights

Not specified

Tailored Resume

Cover Letter