Sme (english)

TaskUs

Not specified; not specified; competitive industry...
Deep product and system knowledge
Resolve complex customer issues
Mentor and coach frontline agents
The Subject Matter Expert serves as the definitive authority and primary escalation point for complex customer queries that frontline agents cannot resolve

Job Summary

  • The Subject Matter Expert serves as the definitive authority and primary escalation point for complex customer queries that frontline agents cannot resolve.
  • This role is crucial for driving continuous process improvement by identifying opportunities to streamline operations and optimizing overall BPO performance.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and active encouragement of internal mobility and professional growth.

Matching Summary

The Subject Matter Expert serves as the definitive authority and primary escalation point for complex customer queries that frontline agents cannot resolve.

Salary

Not specified; Not specified; Competitive industry salaries and comprehensive benefits packages

Skills & Requirements

Must-have

  • Deep product and system knowledge
  • Resolve complex customer issues
  • Mentor and coach frontline agents
  • Create training manuals and job aids
  • Analyze operational trends and data

Nice-to-have

  • Exceptional communication skills
  • Strong analytical thinking abilities
  • Ability to work under tight deadlines
  • High energy and patience
  • Inclusive team environment

Key Requirements

  • 1-2 years experience in call center or SME role
  • Minimum C1 English proficiency required
  • Expert-level knowledge of CRM and telephony platforms
  • Post-secondary education often an asset

Work Rights

Not specified

Tailored Resume

Cover Letter