Cx Quality Assurance Lead

Headway

Remote, US
Base: $95,200-$140,000; bonus/equity: equity grant...
Remote
4-7 years cx operations or qa experience
Configure ai-qa tools like observeai
Analyze conversation data for trends
Headway is building a new mental healthcare system to make therapy affordable and accessible by automating insurance admin work

Job Summary

  • Headway is building a new mental healthcare system to make therapy affordable and accessible by automating insurance admin work.
  • This role involves evolving the QA program from manual evaluation to an insight-driven system using AI-powered analytics and conversation intelligence.
  • The company offers comprehensive benefits including equity compensation, flexible PTO, and a work-from-home stipend.

Matching Summary

Headway is building a new mental healthcare system to make therapy affordable and accessible by automating insurance admin work.

Salary

Base: $95,200-$140,000; Bonus/Equity: Equity grant eligible; Benefits: Comprehensive health, wellness, retirement, and parental leave

Skills & Requirements

Must-have

  • 4-7 years CX operations or QA experience
  • Configure AI-QA tools like ObserveAI
  • Analyze conversation data for trends
  • Design quality rubrics and calibration
  • Build automation in QA workflows

Nice-to-have

  • SQL proficiency for data analysis
  • Experience with Metabase or Looker
  • Strong communication and influence skills
  • Ability to work in ambiguous environments
  • Track record of driving process changes

Key Requirements

  • 4-7 years in CX operations, QA, or analytics
  • Proven ownership of a QA program with measurable outcomes
  • Fluency in quality evaluation methodologies and calibration processes

Work Rights

Not specified

Tailored Resume

Cover Letter