2 Vagas - Recepcionista Bilíngue - Novotel & Ibis Budget Sorocaba

Sofitel Sydney Wentworth

Sorocaba, Brazil
On-site
Guest reception and information
Check-in and check-out procedures
Handling guest complaints
The job posting is for two bilingual receptionist positions at Novotel & Ibis Budget Sorocaba, focusing on customer service excellence and administrative tasks such as check-in and check-out. Candidates should possess intermediate English or Spanish skills and ideally have a degree in hospitality

Job Summary

  • Receive guests and provide diverse information, performing check-in and check-out procedures to meet excellence standards.
  • Handle guest inquiries, process check-ins and check-outs, manage payments, and organize guest files.
  • Mediate conflicts, intervene in critical situations, and offer loyalty program benefits according to established standards.

Matching Summary

Match Score: 85

The job posting is for two bilingual receptionist positions at Novotel & Ibis Budget Sorocaba, focusing on customer service excellence and administrative tasks such as check-in and check-out. Candidates should possess intermediate English or Spanish skills and ideally have a degree in hospitality.

Skills & Requirements

Must-have

  • Guest reception and information
  • Check-in and check-out procedures
  • Handling guest complaints
  • Telephone customer service
  • Shift handover procedures

Nice-to-have

  • Problem solving skills
  • Proactive contribution
  • Creativity in service

Key Requirements

  • Intermediate English/Spanish
  • Completed Higher Education in Hospitality

Work Rights

Not specified

Tailored Resume

Cover Letter