Customer Care Representative

Air Liquide Healthcare Australia

Ormeau, Australia
**
Timely accurate courteous responses
Resolve customer inquiries
Improve departmental efficiency
** Air Liquide Healthcare Australia is seeking a Customer Care Representative to provide exceptional support to customers regarding medical gases and homecare services. The role involves effective communication, issue resolution, and collaboration with various departments to enhance customer experience. **

Job Summary

  • Your role will be key in providing excellent support to our customers by answering their questions, resolving issues in a timely manner, and ensuring they have a positive client experience.
  • Key duties include delivering timely, accurate, and courteous responses via incoming calls and emails, and collaborating with ALH state staff to efficiently resolve all customer inquiries.
  • This is an opportunity to be challenged in a business that wants to support you and provide opportunities to learn and grow.

Matching Summary

Match Score: 75

** Air Liquide Healthcare Australia is seeking a Customer Care Representative to provide exceptional support to customers regarding medical gases and homecare services. The role involves effective communication, issue resolution, and collaboration with various departments to enhance customer experience. **

Skills & Requirements

Must-have

  • timely accurate courteous responses
  • resolve customer inquiries
  • improve departmental efficiency
  • accurate customer interaction records
  • follow up on after-call requests

Nice-to-have

  • passionate about customer service
  • building relationships over the phone
  • can-do attitude

Key Requirements

  • Previous experience in a call/contact centre desirable
  • Strong attention to detail and accuracy
  • Strong computer skills
  • Strong verbal and written communication skills

Work Rights

Australian working rights confirmation required

Tailored Resume

Cover Letter