Operation Support Engineer (Renewable Contract, juniors welcome!)
ACTIVATE INTERACTIVE PTE LTD
Singapore, Singapore
Not specified
L1 l2 l3 code level changes support
Itsm tools remedy zendesk servicedesk
Application performance management apm tools
ACTIVATE INTERACTIVE PTE LTD is seeking an Operations Support Engineer to join their development team, focusing on L1, L2, and L3 support for their IT product management. The role emphasizes system performance monitoring, incident management, and collaboration across teams to ensure smooth operations
Job Summary
The Operations Support Engineer will provide L1, L2, and L3 code-level changes support to ensure the reliability and stability of the technical infrastructure.
This role involves monitoring system performance, resolving technical issues, and coordinating with various teams to implement improvement plans and meet SLAs.
Candidates are expected to manage day-to-day operations, develop process guides for audit compliance, and present findings to stakeholders and higher management.
Matching Summary
Match Score: 75
ACTIVATE INTERACTIVE PTE LTD is seeking an Operations Support Engineer to join their development team, focusing on L1, L2, and L3 support for their IT product management. The role emphasizes system performance monitoring, incident management, and collaboration across teams to ensure smooth operations.
Skills & Requirements
Must-have
L1 L2 L3 code level changes support
ITSM tools Remedy Zendesk ServiceDesk
Application Performance Management APM tools
Cloud native monitoring Cloudwatch Stackdriver
Manage application and security incidents
Implement change management workflows
Nice-to-have
Scripting tools Terraform Ansible
Process automation to minimize downtime
Strong communication with non-technical teams
Management of staff and vendors
Audit compliance documentation
Key Requirements
Proven experience as an Operations Engineer or similar role
Familiarity with cloud platforms AWS Azure Google Cloud