Product Manager - Customer Support Experience Voice

Bankwest

Contact centre technologies
Leveraging ai and gen ai
Strong analytical skills
The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement

Job Summary

  • The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.
  • You will support squads within the crew to identify, develop and refine customer support experiences that will deliver sustainable benefits whilst improving customer satisfaction.
  • Bankwest advocates and facilitates a culture of inclusion and respect, celebrating all cultures, abilities, genders, expressions of gender and sexual orientation.

Matching Summary

The Customer Support Experiences Crew is responsible for transforming customer interactions with the bank by introducing the latest innovative digital solutions in customer engagement.

Skills & Requirements

Must-have

  • contact centre technologies
  • leveraging AI and Gen AI
  • strong analytical skills
  • stakeholder management skills
  • end-to-end product lifecycle management

Nice-to-have

  • inclusive team culture
  • collaboration and innovation
  • diversity of thought and ideas
  • rapid iteration
  • digital first approach

Key Requirements

  • Agile methodology experience
  • Experience with chat, messaging and voice
  • Understanding of product implementation impacts

Work Rights

Not specified

Tailored Resume

Cover Letter