Senior Customer Excellence Manager - B2b

Emma – The Sleep Company

Lisbon, Portugal
On-site
Bpo partnership management
Service delivery optimization
Vendor performance monitoring
Emma – The Sleep Company is seeking a Senior Customer Excellence Manager in Lisbon, Portugal, to optimize external BPO partnerships in their B2B department. The role involves ensuring service delivery, driving improvements, and collaborating with internal teams. Candidates should be proactive and passionate about BPO management in a dynamic environment

Job Summary

  • Our mission is simple: to develop sleep comfort products that empower our customers to awaken their best every day.
  • As an individual contributor, you will focus on ensuring seamless service delivery, driving continuous improvements, and monitoring vendor performance.
  • At Emma, you’ll join a driven, international team that values ownership, collaboration, and continuous knowledge sharing.

Matching Summary

Match Score: 85

Emma – The Sleep Company is seeking a Senior Customer Excellence Manager in Lisbon, Portugal, to optimize external BPO partnerships in their B2B department. The role involves ensuring service delivery, driving improvements, and collaborating with internal teams. Candidates should be proactive and passionate about BPO management in a dynamic environment.

Skills & Requirements

Must-have

  • BPO partnership management
  • Service delivery optimization
  • Vendor performance monitoring
  • Streamline operational processes

Nice-to-have

  • Driven and international team
  • Continuous knowledge sharing
  • Diverse perspectives
  • Fast-paced environment

Key Requirements

  • Skilled and proactive
  • Individual contributor role
  • Passion for BPO management

Work Rights

Not specified

Tailored Resume

Cover Letter