Customer Service Representative (uhealth Wellness Center)

University of Miami

Miami, FL, US
Customer interaction and problem resolution
Handling confidential information
Computer proficiency
The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail

Job Summary

  • The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.
  • Responsibilities include facilitating front desk check-in procedures, processing payments, reporting operational issues, and responding to emergencies.
  • The University of Miami offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

Matching Summary

The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns via face-to-face, email, fax, telephone and/or regular mail.

Skills & Requirements

Must-have

  • Customer interaction and problem resolution
  • Handling confidential information
  • Computer proficiency
  • Enforcing facility policies
  • Emergency response procedures

Nice-to-have

  • Providing facility tours
  • Routine equipment maintenance
  • Processing payments accurately

Key Requirements

  • High School Diploma or equivalent
  • Minimum 1 year relevant experience
  • Ability to communicate effectively
  • Problem analysis and solving skills
  • Ability to handle confidential information
  • Ability to work evenings, nights, and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter