It Service Manager

ING Hubs Philippines

Incident, problem & change management
Service level agreement (sla) management
Itsm policies, standards, and governance
Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment of IT services with business goals and regulatory requirements

Job Summary

  • Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment of IT services with business goals and regulatory requirements.
  • Provides oversight of Incident, Problem, and Change Management processes, leading Root Cause Analysis (RCA) using structured methods.
  • Responsible for driving data‑driven service enhancements, optimizing ITSM processes, and introducing automation and emerging technologies to improve efficiency and user experience.

Matching Summary

Define and maintain ITSM policies, standards, and governance frameworks, ensuring alignment of IT services with business goals and regulatory requirements.

Skills & Requirements

Must-have

  • Incident, Problem & Change Management
  • Service Level Agreement (SLA) Management
  • ITSM policies, standards, and governance
  • Root Cause Analysis (RCA)
  • Service strategy and governance

Nice-to-have

  • Customer-Centric Communication & Collaboration
  • Value Co-Creation
  • Data-Driven Decision-Making
  • Continuous Improvement

Key Requirements

  • 3-5 years of experience
  • Graduate or bachelor’s degree
  • ITIL Certified preferred
  • Experience with ServiceNow is a plus
  • Experience handling High Priority Incidents

Work Rights

Not specified

Tailored Resume

Cover Letter