This role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday's internal teams
Job Summary
This role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday's internal teams.
The Technical Account Manager will proactively identify reliability opportunities and manage escalations to ensure business objectives are met for large enterprise accounts.
Candidates must possess deep technical acumen in Workday products like HCM and Payroll, along with strong project management and communication skills to navigate complex challenges.
Matching Summary
This role involves acting as the primary point of contact for strategic customers while advocating for their needs within Workday's internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
7+ years in B2B enterprise software support
5+ years managing complex SaaS solutions
Fluent French (Canadian preferred)
BS or MS in Computer Science or equivalent
Experience with HCM, Payroll, Financials products
Nice-to-have
Strong C-level stakeholder engagement skills
Proactive problem-solving in fast-paced environments
Ability to drive customer self-sufficiency initiatives
Cross-functional collaboration and leadership abilities
Passion for building inclusive team cultures
Key Requirements
7+ years product support or account management experience
5+ years implementing or managing complex SaaS solutions
Bachelor's or Master's degree in a technical field
Fluency in French language required
Experience with Human Resources, Payroll, or Financials domains