Enterprise Customer Success Manager-expression Of Interest

Darktrace

Not specified; commission awarded for nrr increase...
5 years customer success experience
Enterprise account management
Net revenue retention growth
This role involves managing a portfolio of up to 35 existing customers to maximize utility and grow Annual Recurring Revenue

Job Summary

  • This role involves managing a portfolio of up to 35 existing customers to maximize utility and grow Annual Recurring Revenue.
  • The position offers commission opportunities based on increasing Net Revenue Retention through upsells and renewals.
  • Candidates will benefit from comprehensive insurance coverage including medical, dental, vision, pet insurance, and paid parental leave.

Matching Summary

This role involves managing a portfolio of up to 35 existing customers to maximize utility and grow Annual Recurring Revenue.

Salary

Not specified; Commission awarded for NRR increases; Benefits include 100% medical, dental, vision, and 401(k)

Skills & Requirements

Must-have

  • 5 years Customer Success experience
  • Enterprise account management
  • Net Revenue Retention growth
  • Executive business reviews
  • Upsell and renewal negotiation

Nice-to-have

  • Passion for cybersecurity and AI
  • Mentoring junior team members
  • Strong time management skills
  • Cross-functional collaboration
  • Self-motivated individual contributor

Key Requirements

  • Minimum 5 years in Customer Success or related field
  • Strong communication with senior business professionals
  • Foundational understanding of cybersecurity concepts

Work Rights

Not specified

Tailored Resume

Cover Letter