The CX Strategy & Insights team is responsible for operationalizing customer insights through a unified Net Promoter System that gathers, analyzes, and acts on feedback
Job Summary
The CX Strategy & Insights team is responsible for operationalizing customer insights through a unified Net Promoter System that gathers, analyzes, and acts on feedback.
You will help bridge the gap between raw data and strategic execution, ensuring that our customer experience (CX) initiatives are supported by robust 'single source of truth' architectures.
Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Matching Summary
The CX Strategy & Insights team is responsible for operationalizing customer insights through a unified Net Promoter System that gathers, analyzes, and acts on feedback.
Salary
Base: $99,400 - $150,300 annually; Base: $118,900 - $163,500 annually (select cities); Bonus/Equity: Not specified; Benefits: Included
Skills & Requirements
Must-have
Manage data architecture with Salesforce tools
Link NPS data to operational data
Deliver quarterly NPS performance reporting
Partner with Customer Success organization
Leverage AI and analytics tools
Nice-to-have
Proactive, analytical problem-solver
Passion for customer experience
Strong visualization expertise
Bridge gap between data and execution
Optimize work quality and efficiency
Key Requirements
Bachelor’s degree in Business, Analytics, Statistics, or related field
4+ years of experience in data-related research
Professional experience within a SaaS organization
Expertise in SQL, Python, R, and Tableau
Proficiency in statistical modeling and hypothesis testing