Assistant Business Control Manager - Channel & Transaction Management At Banking / Finance
Me2Works
On-site
Resolve customer complaints
Handle customer enquiries
Digital banking fraud monitoring
Assist department’s Designated Complaint Officer to resolve complaint customers in both verbal and written manner to regain customers’ confidence in the Bank
Job Summary
Assist department’s Designated Complaint Officer to resolve complaint customers in both verbal and written manner to regain customers’ confidence in the Bank.
Explore new solutions to resolve customers’ usage problems and technical issues and liaise with relevant parties to rectify system performance issues.
Conduct regular reviews of digital and platform security tips and arrange email notification to educate customers with the latest security information.
Matching Summary
Assist department’s Designated Complaint Officer to resolve complaint customers in both verbal and written manner to regain customers’ confidence in the Bank.
Skills & Requirements
Must-have
Resolve customer complaints
Handle customer enquiries
Digital banking fraud monitoring
System performance issue rectification
Customer feedback analysis
Prepare management reports
Nice-to-have
Strong growth mindset
Positive to challenges
Keep abreast of industry trends
Key Requirements
University graduate
Over 3 years' experience
Customer-facing role experience
Good command of detection and analytical mind
Good negotiation, communication and interpersonal skills
Able to work under pressure and independently
Good understanding in banking products and services
Proficient in Microsoft Word, Excel and PowerPoint