The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning, scheduling analysis, and workforce reporting
Job Summary
The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning, scheduling analysis, and workforce reporting.
HPE offers a comprehensive suite of benefits supporting physical, financial, and emotional wellbeing, along with personal and professional development programs.
HPE is unconditionally inclusive, values varied backgrounds, and provides flexibility to manage work and personal needs while fostering a culture of bold moves and innovation.
Matching Summary
The Workforce Management Analyst supports global customer support operations by providing accurate forecasting, capacity planning, scheduling analysis, and workforce reporting.
Skills & Requirements
Must-have
Workforce management tools experience
Accurate forecasting and capacity planning
Scheduling based on forecasted demand
Data accuracy in reporting systems
Real-time performance monitoring
Nice-to-have
Strong analytical and Excel skills
Ability to communicate insights clearly
Cross-functional teamwork
Growth mindset
Creativity and critical thinking
Customer experience strategy
Key Requirements
Bachelor’s degree in Business, Analytics, Finance, Mathematics or related field
Experience in workforce management or operations support