This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment
Job Summary
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Key responsibilities include working in a challenging environment, ensuring accuracy, using logic, multi-tasking, toggling between systems, and communicating resolutions while delivering a great client experience.
Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations.
Matching Summary
This job is responsible for resolving routine client requests through calls, chats, or emails in an inbound contact center environment.
Skills & Requirements
Must-have
resolving routine client requests
inbound contact center environment
accuracy and logic
multi-tasking and system toggling
delivering great client experience
adhere to agreed upon work schedule
Nice-to-have
passion and integrity
understanding life events impact
creative problem solving
dependable team-player attitude
building rapport and handling objections
receiving ongoing feedback and coaching
Key Requirements
1+ years of customer/client service experience
Intermediate computer proficiency
High School Diploma / GED / Secondary School or equivalent