Specialist, Procurement Operations - Indirect Helpdesk Support

McDonald's

Hyderabad, India
On-site
First-line procurement software support
Resolve user errors and technical issues
Maintain knowledge bases and faqs
This role ensures users can efficiently navigate procurement tools by addressing technical problems and resolving user errors

Job Summary

  • This role ensures users can efficiently navigate procurement tools by addressing technical problems and resolving user errors.
  • The position involves maintaining up-to-date documentation, FAQs, and troubleshooting guides to enable self-service for users.
  • Professionals in this role play a crucial part in minimizing disruptions to procurement activities and ensuring smooth system operations.

Matching Summary

This role ensures users can efficiently navigate procurement tools by addressing technical problems and resolving user errors.

Skills & Requirements

Must-have

  • First-line procurement software support
  • Resolve user errors and technical issues
  • Maintain knowledge bases and FAQs
  • Meet service level agreements (SLAs)
  • Conduct training on procurement systems

Nice-to-have

  • Customer service excellence
  • Attention to detail in processes
  • Collaboration with global tech teams
  • Ability to identify process improvements

Key Requirements

  • Minimum Associate's degree required
  • Entry-level experience in Business, IT, or Supply Chain
  • Background in Sourcing & Procurement preferred

Work Rights

Not specified

Tailored Resume

Cover Letter