Customer Satisfaction Representative

Driveway

Medford, OR, US
$20.00-$22.00; not specified; not specified ph
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Customer satisfaction improvement initiatives
Liaison between dealership and customers
Track and trend customer concerns
** Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between customers and the dealership. The role emphasizes communication, problem-solving, and continuous improvement to address customer concerns effectively. **

Job Summary

  • As a Customer Satisfaction Representative, you will play a crucial role in leading customer satisfaction improvement processes, serving as the key liaison between our dealership and customers.
  • Your focus will be on ensuring our customers' perspectives come first, following up with them to ensure their concerns are addressed and resolved promptly.
  • We offer best in class industry benefits including Medical, Dental and Vision Plans, Paid Holidays & PTO, and a 401(k) Retirement Plan.

Matching Summary

Match Score: 75

** Driveway is seeking a Customer Satisfaction Representative to enhance customer experience by acting as a liaison between customers and the dealership. The role emphasizes communication, problem-solving, and continuous improvement to address customer concerns effectively. **

Salary

$20.00-$22.00; Not specified; Not specified

Skills & Requirements

Must-have

  • Customer satisfaction improvement initiatives
  • Liaison between dealership and customers
  • Track and trend customer concerns
  • Handle Better Business Bureau reviews

Nice-to-have

  • Positive attitude
  • Team player
  • Attention to detail
  • Sense of urgency

Key Requirements

  • Warranty Claims or Collections experience highly preferred
  • Basic computer skills
  • High School graduate or equivalent, 18 years or older required

Work Rights

Not specified

Tailored Resume

Cover Letter