Guest Services Agent

Sofitel Sydney Wentworth

Miami, FL, United States
Not specified; not specified; exclusive benefits +...
On-site
Check-in and check-out guests efficiently
Process payments according to requirements
Use opera cloud and pos systems
Sofitel Sydney Wentworth is seeking a Guest Services Agent in Miami, FL, who will be responsible for efficiently checking in/out hotel guests, processing payments, and providing customer assistance. The ideal candidate should possess strong communication skills, attention to detail, and the ability to work well in a team-oriented environment

Job Summary

  • The role involves checking in and out hotel guests courteously while processing all payments according to established requirements.
  • Employees will serve as ambassadors by welcoming everyone with a genuine smile and providing concierge tasks and upselling services.
  • Joining the team offers exclusive benefits, strong recognition, and opportunities to grow within the Accor Group's global network.

Matching Summary

Match Score: 85

Sofitel Sydney Wentworth is seeking a Guest Services Agent in Miami, FL, who will be responsible for efficiently checking in/out hotel guests, processing payments, and providing customer assistance. The ideal candidate should possess strong communication skills, attention to detail, and the ability to work well in a team-oriented environment.

Salary

Not specified; Not specified; Exclusive benefits and recognition mentioned

Skills & Requirements

Must-have

  • Check-in and check-out guests efficiently
  • Process payments according to requirements
  • Use Opera Cloud and POS systems
  • Maintain confidentiality of guest data
  • Coordinate with housekeeping for room status

Nice-to-have

  • Genuine smile and caring attitude
  • Ability to work with minimal supervision
  • Strong problem-solving and judgment skills
  • Upsell hotel services effectively
  • Flexible schedule availability

Key Requirements

  • Experience with property management systems
  • Excellent verbal communication skills
  • Ability to maintain bank accuracy

Work Rights

Not specified

Tailored Resume

Cover Letter