This role involves delivering exceptional user experiences by troubleshooting complex technical issues and coordinating with Engineering and Product teams
Job Summary
This role involves delivering exceptional user experiences by troubleshooting complex technical issues and coordinating with Engineering and Product teams.
The position requires using SQL and API knowledge to analyze data, drive operational efficiency, and improve support systems.
Candidates must be willing to work occasional weekends and holidays with compensatory time off while managing projects to hit key metrics like CSAT and SLA.
Matching Summary
This role involves delivering exceptional user experiences by troubleshooting complex technical issues and coordinating with Engineering and Product teams.
Skills & Requirements
Must-have
Business level Mandarin proficiency
4+ years customer-facing product support
SQL data analysis and querying
API documentation knowledge
Cross-functional stakeholder management
Nice-to-have
Strong analytical mindset for decision making
Ability to explain technical concepts clearly
Passion for continuous improvement initiatives
Key Requirements
Mandarin language proficiency (written and spoken)
Minimum 4 years of technical support experience
Proficiency in SQL and APIs
Experience in project management and process optimization