Customer Journey Specialist - 24-month Fixed Term Contract
Telstra
Flexible (specific arrangements not detailed)
Salesforce marketing cloud
Sql, ampscript, journey builder
Data-driven marketing communications
Telstra is seeking a Customer Journey Specialist for a 24-month fixed-term contract, focusing on leveraging Salesforce Marketing Cloud to design and execute data-driven customer journeys and marketing campaigns. The role emphasizes stakeholder collaboration, automation, and a commitment to customer-centric communications
Job Summary
Leverage Salesforce Marketing Cloud and related platforms to design, configure, and launch integrated, data-driven customer journeys.
Partner with Product Owners, Legal, 1:1 Strategist, Data Translators, in-house creatives and external partners such as mailhouses and technology vendors.
Embrace Agile methodologies to drive continuous improvement and cross-functional collaboration.
Matching Summary
Match Score: 85
Telstra is seeking a Customer Journey Specialist for a 24-month fixed-term contract, focusing on leveraging Salesforce Marketing Cloud to design and execute data-driven customer journeys and marketing campaigns. The role emphasizes stakeholder collaboration, automation, and a commitment to customer-centric communications.
Skills & Requirements
Must-have
Salesforce Marketing Cloud
SQL, AMPscript, journey builder
Data-driven marketing communications
Customer journey orchestration
Marketing automation best practices
Execute campaigns under tight deadlines
Nice-to-have
Global footprint
Human connection
Prioritises wellbeing and choice
Sustainability focus
Inclusive community
Key Requirements
Salesforce Marketing Cloud (including SQL, AMPscript, journey builder, automation studio) or similar
Strong ability to create clear, compliant customer communications