Customer Success Manager - Platinum - Oklahoma City, Ok
UPS
Oklahoma City, USA
Nurture relationships with large customers
Drive value realization for strategic customers
Align solutions to meet business objectives
The Platinum CSM will oversee and nurture relationships with large customers
Job Summary
The Platinum CSM will oversee and nurture relationships with large customers.
With a focus on client satisfaction, retention, and growth, the Platinum CSM will proactively address challenges, identify available solutions and upsell opportunities.
This role is pivotal in driving customer loyalty and maximizing revenue from existing customers.
Matching Summary
The Platinum CSM will oversee and nurture relationships with large customers.
Skills & Requirements
Must-have
Nurture relationships with large customers
Drive value realization for strategic customers
Align solutions to meet business objectives
Ensure client satisfaction, retention, and growth
Proactively address challenges and identify solutions
Seamless collaboration across internal teams
Nice-to-have
Trusted advisor for strategic customers
Cultivate skills and take you to the next level
Innovative possibilities and rewarding culture
Key Requirements
5 or more years in customer success, account management or supply chain consulting
Extensive experience in customer relationship management
Proven track record of managing large, high-value accounts
Bachelor’s degree in business, marketing, or a related field (preferred)