Strong understanding of ccaas and digital engagement
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform
Job Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform.
The Manager of Solutions Consulting will lead and develop a talented team while shaping regional strategy and ensuring technical excellence throughout the sales cycle.
Employees enjoy the independence to make a larger impact on the company while benefiting from perks similar to larger tech companies.
Matching Summary
Genesys empowers organizations to improve loyalty and business outcomes by creating the best experiences for customers and employees through its AI-powered platform.
Skills & Requirements
Must-have
5+ years in Solutions Consulting or Presales
Experience with SaaS, AI, or CX environments
Strong understanding of CCaaS and Digital Engagement
Proven success leading technical teams
Excellent communication and storytelling skills
Nice-to-have
Comfortable working in fast-paced matrixed environment
Ability to simplify complex concepts for audiences
Collaborative and proactive problem-solving abilities
Knowledge of emerging technologies and industry trends
Key Requirements
Bachelor's degree in relevant technical field or equivalent experience
5+ years of experience in Solutions Consulting, Presales, or Technical Sales
Demonstrated success leading or mentoring technical teams