Proactively identify potential issues and effectively involve others to drive resolution, while maintaining customer focus in all situations and recognizing opportunities to serve beyond expectations
Job Summary
Proactively identify potential issues and effectively involve others to drive resolution, while maintaining customer focus in all situations and recognizing opportunities to serve beyond expectations.
Adhere to the RBS continuous improvement culture by effectively utilizing tools and following processes, including performance management, and manage attendance policy and timesheet accuracy.
Handle customer escalations and work with various internal departments to resolve far-reaching customer issues, ensuring customer satisfaction and driving higher levels of customer satisfaction and service.
Matching Summary
Proactively identify potential issues and effectively involve others to drive resolution, while maintaining customer focus in all situations and recognizing opportunities to serve beyond expectations.
Skills & Requirements
Must-have
proactively identify potential issues
handle all customer situations
drive continuous improvement
manage attendance policy
handle customer escalations
work with internal departments
drive customer satisfaction
Nice-to-have
mechanical or technical aptitude
team-oriented with influence
situational adaptability and resourcefulness
evaluate team coverage
meet aggressive deadlines
Key Requirements
University degree or equivalent work experience
5+ years customer service experience
Conversational English language skills
Proficiency in Windows, Microsoft applications, Outlook
Experience with SAP or other ERP systems
Experience with Salesforce.com
Ability to work in a dynamic, fast-paced environment