Manager, Claims & Returns Operations

INGRAM MICRO

Buffalo, New York, United States
Base: usd $78,000.00 - $124,800.00 py; bonus/equit...
3d onsite
3+ years operations leadership experience
Returns and claims management expertise
Ai first roadmap execution
This role executes support strategy and manages a team for Returns & Claims on the Ingram Micro Xvantage Platform to ensure operational excellence and strong financial performance

Job Summary

  • This role executes support strategy and manages a team for Returns & Claims on the Ingram Micro Xvantage Platform to ensure operational excellence and strong financial performance.
  • The successful candidate will drive an AI-first transformation agenda utilizing agentic workflows, intelligent routing, and automated diagnostics to reduce cycle times and improve customer satisfaction.
  • Ingram Micro offers competitive compensation ranging from $78,000 to $124,800 annually along with comprehensive benefits including healthcare, 401(k) matching, and paid time off.

Matching Summary

This role executes support strategy and manages a team for Returns & Claims on the Ingram Micro Xvantage Platform to ensure operational excellence and strong financial performance.

Salary

Base: USD $78,000.00 - $124,800.00 per year; Bonus/Equity: Eligible for merit increases, annual bonus, sales incentives, and long-term incentives; Benefits: Healthcare, paid time off, parental leave, 401(k) plan with match, disability coverage, life insurance, and wellbeing benefits.

Skills & Requirements

Must-have

  • 3+ years operations leadership experience
  • Returns and Claims management expertise
  • AI first roadmap execution
  • SLA and KPI framework implementation
  • Vendor and carrier performance management
  • Root cause analysis and corrective actions

Nice-to-have

  • Experience deploying AI copilots
  • Knowledge of ITIL v4 and Lean Six Sigma
  • Background in platform reliability management
  • Familiarity with BI tools like Power BI
  • Experience scaling offshore teams
  • Strong stakeholder conflict resolution skills

Key Requirements

  • 3+ years in operations leadership
  • Proven leadership of Returns & Claims or reverse logistics
  • Working knowledge of ticketing platforms and APIs
  • Strong billing and financial operations oversight
  • Data-driven leader with KPI design skills

Work Rights

Not specified

Tailored Resume

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