Customer Support Specialist Iii - Billingual

Exact Sciences

Base: $42,000 - $62,400 (national); base: $48,000 ...
Not specified (assumed to be hybrid or in-office based on healthcare industry standards).
4+ years customer service experience
Healthcare industry contact center background
Sales or customer service environment experience
Exact Sciences seeks a bilingual Customer Support Specialist III to assist sales teams, providers, and internal customers in the healthcare industry. The role emphasizes problem-solving, customer service, and collaboration across teams, while offering robust benefits and a purpose-driven work environment

Job Summary

  • This position supports Exact Sciences Sales Teams, Providers, and internal customers by managing specialty client servicing and follow-up on new provider orders.
  • The role requires investigating and resolving issues for the sales field, providers, or other internal customers while maintaining current knowledge of sales policies.
  • Exact Sciences offers a comprehensive benefits package including paid time off, retirement savings, and health coverage for medical, dental, and vision.

Matching Summary

Match Score: 85

Exact Sciences seeks a bilingual Customer Support Specialist III to assist sales teams, providers, and internal customers in the healthcare industry. The role emphasizes problem-solving, customer service, and collaboration across teams, while offering robust benefits and a purpose-driven work environment.

Salary

Base: $42,000 - $62,400 (National); Base: $48,000 - $62,400 (California); Bonus eligible

Skills & Requirements

Must-have

  • 4+ years customer service experience
  • Healthcare industry contact center background
  • Sales or customer service environment experience
  • Strong verbal and written English communication
  • Ability to work on computer and phone simultaneously

Nice-to-have

  • Positive attitude with excellent interpersonal skills
  • Self-motivated and reliable work ethic
  • Team collaboration and process improvement focus
  • Adaptability to changing workload and circumstances

Key Requirements

  • High School Diploma or GED required
  • 4+ years of customer service experience in healthcare
  • Must be authorized to work in the United States without sponsorship
  • Minimum age of 18 years old
  • Pass Epic processes assessment with 80% or higher score

Work Rights

Authorization to work in the United States without sponsorship

Tailored Resume

Cover Letter