Team Leader | Bulacan

TaskUs

Bulacan, Philippines
Not specified; not specified; comprehensive benefi...
2 years team leader experience in outsourcing
Manage minimum of 10 teammates
Phone email live chat support experience
The role involves managing day-to-day operations to ensure the team meets Service Level Agreements and Key Performance Indicators

Job Summary

  • The role involves managing day-to-day operations to ensure the team meets Service Level Agreements and Key Performance Indicators.
  • TaskUs offers a People First culture with competitive salaries, comprehensive benefits, and opportunities for internal mobility.
  • Team Leaders act as a bridge between teammates and other departments while driving performance through coaching and development.

Matching Summary

The role involves managing day-to-day operations to ensure the team meets Service Level Agreements and Key Performance Indicators.

Salary

Not specified; Not specified; Comprehensive benefits packages mentioned

Skills & Requirements

Must-have

  • 2 years Team Leader experience in outsourcing
  • Manage minimum of 10 teammates
  • Phone email live chat support experience
  • Familiarity with e-Commerce ZenDesk or CRM tools

Nice-to-have

  • Creative problem solving skills
  • Flexible shift availability
  • Strong verbal and written communication
  • Above-average technical know-how

Key Requirements

  • At least two years of relevant Team Leader experience
  • Experience managing a minimum of 10 teammates
  • Previous work in phone email and live chat roles

Work Rights

Not specified

Tailored Resume

Cover Letter