Patient Representative

Ohio State University Physicians Inc

Columbus, OH, US
Not specified; benefits: retirement plan options; ...
Hs graduate or equivalent required
1 year clinical or critical care experience
Customer service skills and training
The Patient Representative provides family support, education, mediation, and patient information to ensure optimal quality and communication in the Specialty Waiting Area

Job Summary

  • The Patient Representative provides family support, education, mediation, and patient information to ensure optimal quality and communication in the Specialty Waiting Area.
  • This role requires proactive customer service interventions, utilizing empathy and conflict management skills to address concerns of patients, families, and visitors.
  • The position offers comprehensive benefits including retirement plans, health insurance starting day one, paid leave, and eligibility for Public Service Loan Forgiveness.

Matching Summary

The Patient Representative provides family support, education, mediation, and patient information to ensure optimal quality and communication in the Specialty Waiting Area.

Salary

Not specified; Benefits: Retirement plan options; Health insurance (dental, vision, prescription); Paid vacation and sick leave

Skills & Requirements

Must-have

  • HS Graduate or Equivalent required
  • 1 year clinical or critical care experience
  • Customer service skills and training
  • Conflict resolution and problem solving
  • Verbal and written communication skills

Nice-to-have

  • Bachelor's degree in healthcare field
  • Interpersonal and diplomacy skills
  • Program planning abilities
  • Service Plus skills
  • Collaboration with diverse teams

Key Requirements

  • High School Graduate or Equivalent
  • 1 year full-time employment in clinical/critical care
  • Evidence of customer service skills/training
  • Strong interpersonal and conflict resolution skills
  • Ability to work rotating shifts Sunday to Wednesday

Work Rights

Not specified

Tailored Resume

Cover Letter