Experience Manager, Customer Experience And Optimization

Novartis UK

East Hanover, NJ, US
Base: $126,000 - $234,000; bonus/equity: performan...
Hybrid
Customer experience plan orchestration
Cross-functional collaboration
Digital and multi-channel media execution
This role orchestrates the execution of customer experiences, ensuring integrated marketing assets deploy as planned per the cross-functional Customer Experience Plan

Job Summary

  • This role orchestrates the execution of customer experiences, ensuring integrated marketing assets deploy as planned per the cross-functional Customer Experience Plan.
  • Key responsibilities include overseeing tactical deployments across HCP and patient marketing programs, acting as 'air traffic control' for project leads, agencies, and deployment teams.
  • The position offers a competitive salary range, performance-based cash incentives, potential equity awards, and a comprehensive benefits package including health, retirement, and generous time off.

Matching Summary

This role orchestrates the execution of customer experiences, ensuring integrated marketing assets deploy as planned per the cross-functional Customer Experience Plan.

Salary

Base: $126,000 - $234,000; Bonus/Equity: Performance-based cash incentive and eligibility for annual equity awards; Benefits: Comprehensive benefits package including health, life, disability, 401(k) with company contribution and match, and generous time off

Skills & Requirements

Must-have

  • Customer Experience Plan orchestration
  • Cross-functional collaboration
  • Digital and multi-channel media execution
  • Tactical deployment oversight
  • Stakeholder management and follow-through

Nice-to-have

  • Agility and adaptability
  • Curiosity for innovation
  • Solutions-oriented mindset
  • Continuous learning commitment

Key Requirements

  • Bachelor's degree required
  • 3+ years of digital and multi-channel media execution experience
  • Analytical acumen and prioritization skills
  • Administrative management skills
  • Excellent communication and project management skills

Work Rights

Not specified

Tailored Resume

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