Digital Services Hotline Technician

Barry-Wehmiller

Three years machine troubleshooting experience
Proficiency in siemens rockwell bosch omron software
Ability to vpn into customer machines
The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians

Job Summary

  • The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.
  • This role involves testing new technology, providing breakdown support for component replacements, and documenting resolutions in the CRM system.
  • The position requires reviewing customer data to investigate downtime and develop insights for improved productivity and efficiencies.

Matching Summary

The hotline technician will utilize technical knowledge to support product lines by resolving customer issues and assisting field service technicians.

Skills & Requirements

Must-have

  • Three years machine troubleshooting experience
  • Proficiency in Siemens Rockwell Bosch Omron software
  • Ability to VPN into customer machines
  • Knowledge of mechanical pneumatic control systems
  • Experience with component replacements loading HMIs

Nice-to-have

  • Customer-centric communication skills
  • Continuous improvement mindset
  • Proactive service development experience
  • Strong collaboration with engineering teams

Key Requirements

  • Two-year associate degree or high school diploma
  • Three years of machine troubleshooting experience
  • Expertise in controls and processes for one product line
  • Ability to travel at least 10%

Work Rights

Not specified

Tailored Resume

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