Customer Service Supervisor Full Time

HomeGoods At TJX Companies

Warrensville Heights, OH, USA
Base: $13.00 to $17.00 py; bonus/equity: not speci...
Promote highly satisfied customer experience
Drive customer loyalty
Address customer concerns promptly
Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty

Job Summary

  • Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.
  • Helps develop high-performing teams through training and mentoring of Associates on frontline execution of all register transactions.
  • Benefits include Associate discount; 401(k) match; medical/dental/vision; HSA; health care FSA; life insurance; short/long-term disability; paid holidays/vacation /sick/bereavement/parental leave; EAP; incentive programs; auto/home insurance discounts; scholarship program; adoption/surrogacy assistance; smoking cessation; child care/cell phone discounts; pet/legal insurance; credit union; referral bonuses.

Matching Summary

Leads the frontline to promote a “Highly-Satisfied” customer experience while driving customer loyalty.

Salary

Base: $13.00 to $17.00 per year; Bonus/Equity: Not specified; Benefits: Included

Skills & Requirements

Must-have

  • Promote highly satisfied customer experience
  • Drive customer loyalty
  • Address customer concerns promptly
  • Train and mentor associates
  • Maintain cash controls
  • Ensure optimized coverage at frontline

Nice-to-have

  • Embrace diversity and collaboration
  • Foster a welcoming and engaged culture
  • Strong desire to achieve results

Key Requirements

  • High School graduate or equivalent degree preferred
  • Available to work flexible schedule
  • Previous retail/supervisory experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter