Base: $26.55 - $39.85; bonus/equity: not specified...
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Troubleshooting hardware and software
Healthcare workflows understanding
Customer service and recovery skills
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Ahwatukeepa is seeking a fully remote IT Clinical Service Support Analyst Associate. This role involves troubleshooting and resolving issues for healthcare providers and requires a solid understanding of clinical environments and customer service.
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Job Summary
While working in a fast-paced Service Desk environment duties include knowledge, troubleshooting, education, maintenance, and resolution of issues related to hardware and software for Providers and Epic users.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health.
Matching Summary
Match Score: 75
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Ahwatukeepa is seeking a fully remote IT Clinical Service Support Analyst Associate. This role involves troubleshooting and resolving issues for healthcare providers and requires a solid understanding of clinical environments and customer service.
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Salary
Base: $26.55 - $39.85; Bonus/Equity: Not specified; Benefits: Eligible
Skills & Requirements
Must-have
Troubleshooting hardware and software
Healthcare workflows understanding
Customer service and recovery skills
IT and Cybersecurity governance
Epic EHR system support
Nice-to-have
Proactive, cooperative, and constructive communication
Ability to manage multiple priorities
Formal training in information systems
Key Requirements
High School Diploma or GED
One year's experience in clinical environment or Service Delivery