Strong problem-solving skills for difficult situations
LOVET (S) PTE. LTD. is seeking a Customer Service Team Lead to manage and support their customer service team in Serangoon, Singapore. The ideal candidate will have 3-5 years of customer service experience, including managerial experience, and possess strong problem-solving abilities and communication skills
Job Summary
The role involves managing, coaching, and supporting a customer service team while setting clear service standards and KPIs.
Candidates will be hands-on in daily operations including replying to emails and social media to maintain brand reputation.
The position requires collaborating with the Operations team to resolve issues and improve internal workflows for efficiency.
Matching Summary
Match Score: 85
LOVET (S) PTE. LTD. is seeking a Customer Service Team Lead to manage and support their customer service team in Serangoon, Singapore. The ideal candidate will have 3-5 years of customer service experience, including managerial experience, and possess strong problem-solving abilities and communication skills.
Skills & Requirements
Must-have
3-5 years customer service experience
1-2 years supervisory or managerial role
Strong problem-solving skills for difficult situations
Excellent written and verbal English communication
Hands-on experience with email and social media support
Nice-to-have
Fashion or e-commerce industry background
Customer-first mindset with business judgment
Ability to multitask in fast-paced environment
Experience with order dispatch and returns coordination
Key Requirements
Minimum 3-5 years of customer service experience
At least 1-2 years in a supervisory or managerial role