Workplace Service Support

122

Bengaluru, KA, India
Fully remote
2-4 years experience in services or hospitality
Proficiency in g-suite applications
Ability to work rotating 24-hour schedule
JLL is seeking a Workplace Service Support professional to enhance customer service and operational efficiency within their Workplace team in Bengaluru. The role involves managing workplace programs, supporting concierge and facilities services, and ensuring high-quality customer experiences through effective communication and collaboration

Job Summary

  • This role focuses on delivering exceptional service experiences by managing workplace programs, supporting concierge and facilities offerings, and ensuring quality control of global processes.
  • The position requires managing a high volume of Jira tickets, coordinating with facilities teams for maintenance requests, and providing comprehensive virtual support to staff and vendors.
  • Candidates must be adaptable to a rotating 24-hour schedule with on-site requirements during day shifts and remote options for late/night shifts in Bengaluru.

Matching Summary

Match Score: 85

JLL is seeking a Workplace Service Support professional to enhance customer service and operational efficiency within their Workplace team in Bengaluru. The role involves managing workplace programs, supporting concierge and facilities services, and ensuring high-quality customer experiences through effective communication and collaboration.

Skills & Requirements

Must-have

  • 2-4 years experience in services or hospitality
  • Proficiency in G-Suite applications
  • Ability to work rotating 24-hour schedule
  • Strong verbal and written English communication
  • Experience with Jira ticket management

Nice-to-have

  • Knowledge of Confluence and Coupa platforms
  • Background in commercial real estate industry
  • Help desk operations experience
  • Proactive problem-solving mindset
  • Adaptability to fast-paced environments

Key Requirements

  • 2-4 years of relevant industry experience
  • Fluency in English language
  • Willingness to work rotating 24-hour shifts
  • On-site availability for day shifts
  • No specific degree mentioned

Work Rights

Not specified

Tailored Resume

Cover Letter