Lead Veterinary Customer Service Representative

Brandonlakesanimalhospital

Wakefield, RI, United States
Base: $22-$25ph; bonus/equity: not specified; bene...
On-site
Exceptional client service
Veterinary terminology knowledge
Veterinary software competency
Brandon Lakes Animal Hospital is seeking a Lead Veterinary Customer Service Representative to mentor the reception team and ensure excellent client service in a fast-paced veterinary environment. The ideal candidate will have at least two years of veterinary reception experience and strong leadership skills

Job Summary

  • Lead, support, and mentor the reception team to ensure smooth daily operations.
  • Provide exceptional client service through in-person interactions, phone calls, emails, and online communication.
  • Handle escalated client concerns with professionalism and empathy.

Matching Summary

Match Score: 85

Brandon Lakes Animal Hospital is seeking a Lead Veterinary Customer Service Representative to mentor the reception team and ensure excellent client service in a fast-paced veterinary environment. The ideal candidate will have at least two years of veterinary reception experience and strong leadership skills.

Salary

Base: $22-$25/hr; Bonus/Equity: Not specified; Benefits: Health, dental, vision, PTO, holiday pay

Skills & Requirements

Must-have

  • Exceptional client service
  • Veterinary terminology knowledge
  • Veterinary software competency

Nice-to-have

  • Supportive team culture
  • Professional growth opportunities

Key Requirements

  • 2+ years veterinary reception/customer service experience
  • Leadership experience strongly preferred
  • Knowledge of veterinary terminology
  • Strong multitasking abilities
  • Excellent verbal and written communication skills
  • Competency with veterinary software
  • Demonstrated ability to lead a team
  • Comfortable working with pets and emotional situations

Work Rights

Not specified

Tailored Resume

Cover Letter