ING is seeking a Head of Human Interactions & Partnerships for its Business Banking division in Spain. This senior role involves leading human-led sales strategies, managing strategic partnerships, and ensuring seamless integration between digital and human customer interactions
Job Summary
The Head of Human Interactions & Partnerships leads the human-led commercial engine of Business Banking in Spain, driving customer acquisition and development through assisted sales channels and strategic partnerships.
ING offers a flexible work model, comprehensive health and life insurance, employee networks, and various on-site services including gym, physiotherapy, and electric mobility solutions.
The role requires close collaboration with digital sales to ensure seamless customer journeys and represents Business Banking in external forums and strategic partnership negotiations.
Matching Summary
Match Score: 85
ING is seeking a Head of Human Interactions & Partnerships for its Business Banking division in Spain. This senior role involves leading human-led sales strategies, managing strategic partnerships, and ensuring seamless integration between digital and human customer interactions.
Skills & Requirements
Must-have
Human-led sales and partnerships
Assisted sales models expertise
Strategic partnership management
Customer insights and analytics
Stakeholder management at senior level
Collaboration with digital sales teams
Nice-to-have
Inspirational people leadership
Clear communication skills
Culture of collaboration and ownership
Experience in regulated environments
Fluency in Spanish and English
Motivation aligned with company values
Key Requirements
Experience in Business Banking with SME exposure
Proven leadership in assisted sales or partnerships
Bachelor’s degree required; postgraduate valued
Proficiency in Spanish and English
Experience in regulated environments
Collaboration with digital sales and marketing teams