Customer Service Representative/bdc Administrator

John Eagle Honda of Dallas

Thousand Oaks, CA, United States
$20.00ph; bonus opportunities based on appointment...
Respond to customer inquiries
Schedule and confirm appointments
Maintain customer records in crm
This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments

Job Summary

  • This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.
  • Key responsibilities include promptly responding to inquiries via phone, email, text, and internet leads, and coordinating with sales and service teams for smooth customer handoffs.
  • We offer best-in-class industry benefits including competitive pay, medical, dental, vision plans, paid holidays, PTO, disability, life insurance, 401(k), and employee stock purchase plan.

Matching Summary

This role is critical to our dealership’s success, serving as the first point of contact for customers and generating sales and service appointments.

Salary

$20.00/hour; Bonus opportunities based on appointments shown/sold; Medical, Dental, Vision, Paid Holidays & PTO, Disability, Life Insurance, 401(k), ESPP, Wellness Programs

Skills & Requirements

Must-have

  • Respond to customer inquiries
  • Schedule and confirm appointments
  • Maintain customer records in CRM
  • Deliver exceptional customer service
  • Strong phone and communication skills

Nice-to-have

  • Enjoy helping people
  • Thrive in fast-paced environment
  • Positive attitude
  • Bilingual (Spanish) is a plus

Key Requirements

  • High school graduate or equivalent, 18 years or older
  • Previous BDC, call center, dealership, or customer service experience preferred
  • Comfortable working with CRM systems and basic computer applications
  • Strong organizational skills and attention to detail
  • Ability to multitask in a fast-paced environment

Work Rights

Not specified

Tailored Resume

Cover Letter