Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy
Job Summary
Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy.
Build a deep understanding of each merchant’s business goals, technical setup, and success metrics to guide meaningful adoption of Recharge features.
Recharge is the subscription platform for the world’s fastest-growing and most innovative brands, on a mission to build the future of commerce around customer retention.
Matching Summary
Own and manage a book of 40–60 growth-stage merchants, driving strong retention through proactive risk management and customer advocacy.
Salary
USD OTE: $84,706 - $105,882; CAD OTE: $81,882 - $102,353; Benefits: Medical, dental and vision plans, retirement plan with employer contribution, Flexible Time Off, Paid Parental Leave, Monthly Remote Life and Merchant stipends
Skills & Requirements
Must-have
SaaS environment experience
technical aptitude
data analysis and tools
cross-functional collaboration
Nice-to-have
growth mindset
bias toward action
customer advocacy
merchant strategy
Key Requirements
eCommerce and Shopify experience strongly preferred
Experience managing a book of business
Comfort using Salesforce, Looker, or similar platforms