Customer Success Manager - Paradox

Workday

Scottsdale, AZ, United States
Primary location base pyy range: $95,000 usd - $14...
Fully remote
Enterprise saas solutions
Customer success management
Account management
Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions

Job Summary

  • Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.
  • Be the primary account manager to Paradox clients globally, helping them achieve strategic business goals with AI-powered solutions.
  • Work collaboratively with globally dispersed teams and clients to drive ongoing product innovations and deliver new solutions.

Matching Summary

Partner with enterprise and strategic clients to provide exceptional service for onboarding, training, ongoing support, and renewal/expansions.

Salary

Primary Location Base Pay Range: $95,000 USD - $142,600 USD; Additional US Location(s) Base Pay Range: $90,300 USD - $160,400 USD; Bonus/Equity: May be eligible for Workday Bonus Plan or role-specific commission/bonus, annual refresh stock grants

Skills & Requirements

Must-have

  • enterprise SaaS solutions
  • customer success management
  • account management
  • product support and troubleshooting
  • client onboarding and training

Nice-to-have

  • sun-drenched optimism and drive
  • courageous collaborators
  • empathy and shared enthusiasm
  • HR/recruiting software expertise

Key Requirements

  • 5+ years customer success or account management experience
  • 5+ years supporting enterprise SaaS solutions
  • Technical understanding of complex software ecosystems
  • Experience educating clients on products and providing training
  • Comfortable working with global, cross-functional teams

Work Rights

Not specified

Tailored Resume

Cover Letter