This role focuses on ensuring client IT infrastructure remains operational through proactive monitoring and rapid incident resolution
Job Summary
This role focuses on ensuring client IT infrastructure remains operational through proactive monitoring and rapid incident resolution.
The engineer acts as the primary second-line support resource for medium complexity technical issues while adhering to strict service level agreements.
NTT DATA offers a diverse, inclusive workplace where employees can grow their careers within a global technology leader serving 75% of the Fortune Global 100.
Matching Summary
This role focuses on ensuring client IT infrastructure remains operational through proactive monitoring and rapid incident resolution.
Skills & Requirements
Must-have
Pulse Secure SSL VPN proficiency
Palo Alto firewall experience
Fortinet firewall knowledge
Cisco Nexus switches/routers
L2 support incident management
Nice-to-have
Automation team collaboration
Client-centric communication skills
Disaster recovery support
Trend analysis reporting
Coaching L1 teams
Key Requirements
Bachelor's degree in IT/Computing or equivalent experience
At least one technical certification in networking technologies