Not specified; comprehensive medical, dental, & vi...
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Effective communication with patients and families
Problem solving in high-stress emergency situations
Knowledge of hipaa guidelines and patient rights
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Carilion Clinic is seeking a full-time Patient Representative for night shifts in Roanoke, Virginia. The role involves providing frontline customer service in the Emergency Department, addressing patient concerns, and facilitating communication between patients and medical personnel.
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Job Summary
The Patient Representative serves as a vital liaison between patients, families, and medical staff to ensure optimal care outcomes in the Emergency Department.
This role requires resolving complaints, diffusing potential problem situations, and providing emotional support during crisis events while adhering to strict confidentiality standards.
Carilion Clinic offers a comprehensive benefits package including medical, dental, vision, an employer-funded pension plan, and onsite wellness resources.
Matching Summary
Match Score: 75
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Carilion Clinic is seeking a full-time Patient Representative for night shifts in Roanoke, Virginia. The role involves providing frontline customer service in the Emergency Department, addressing patient concerns, and facilitating communication between patients and medical personnel.
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Salary
Not specified; Comprehensive Medical, Dental, & Vision Benefits; Employer Funded Pension Plan vested after five years
Skills & Requirements
Must-have
Effective communication with patients and families
Problem solving in high-stress emergency situations
Knowledge of HIPAA guidelines and patient rights
Ability to handle combative or hostile individuals
Collaboration with medical personnel for care plans
Nice-to-have
Experience in emotional support and crisis linkage
Familiarity with community resources and insurance agencies
Willingness to orient new employees and volunteers
Participation in educational opportunities for growth
Key Requirements
Bachelor's degree required or 4 years relevant experience