Service Delivery Manager (Ref 26446)

JOBLINE RESOURCES PTE. LTD.

Singapore
Manage day-to-day bau operations
Lead major incident handling
Experience with biometric systems
The role involves managing daily business-as-usual operations for biometric applications and ensuring system stability

Job Summary

  • The role involves managing daily business-as-usual operations for biometric applications and ensuring system stability.
  • Candidates will lead major incident handling, drive root cause analysis, and coordinate service recovery activities.
  • The position requires acting as the primary customer-facing representative to build strong relationships during critical situations.

Matching Summary

Match Score: 85

The role involves managing daily business-as-usual operations for biometric applications and ensuring system stability.

Skills & Requirements

Must-have

  • Manage day-to-day BAU operations
  • Lead major incident handling
  • Experience with biometric systems
  • SLA/KPI compliance management
  • Root cause analysis execution

Nice-to-have

  • Government project experience
  • Cloud-native platform familiarity
  • Strong stakeholder communication skills
  • Process automation initiatives
  • Risk management support

Key Requirements

  • Degree in IT, Computer Science, or Engineering
  • 5-8 years of Service Delivery experience
  • Experience with mission-critical systems
  • Strong analytical and troubleshooting skills

Work Rights

Not specified

Tailored Resume

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