Conseiller·ère En Soutien Applicatif (secteur Construction)

CRP Informationssysteme GmbH

Québec, Canada
Technical and functional support
Analyze and resolve software issues
Customer relationship management
Respond to user support requests by phone or in writing, analyzing and resolving issues related to Avantage and Acomba accounting software

Job Summary

  • Respond to user support requests by phone or in writing, analyzing and resolving issues related to Avantage and Acomba accounting software.
  • Accompany clients in understanding software features, advising on best practices, and escalating complex incidents with rigorous follow-up.
  • We offer a permanent position with a daytime schedule, collective insurance paid by the employer, and a progressive vacation policy.

Matching Summary

Respond to user support requests by phone or in writing, analyzing and resolving issues related to Avantage and Acomba accounting software.

Skills & Requirements

Must-have

  • Technical and functional support
  • Analyze and resolve software issues
  • Customer relationship management
  • Document interventions and solutions
  • Collaborate with internal teams

Nice-to-have

  • Proactive problem-solving
  • Continuous process improvement
  • Positive client relations
  • Active life recognition program

Key Requirements

  • DEP, AEC or DEC in accounting
  • In-depth knowledge of construction sector
  • Experience in user support or accounting
  • Customer service skills
  • Basic English knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter