Customer Care Agent

KONE Bulgaria

Sharjah, , United Arab Emirates
Not specified
Inbound and outbound call handling
Customer query and complaint resolution
Callout and case management
KONE Bulgaria is seeking a Customer Care Agent to join their team in Sharjah, UAE. The role involves managing customer interactions, addressing inquiries, and ensuring high-quality customer service in a supportive and collaborative work culture

Job Summary

  • The Customer Care Agent is the main entry point for external customer contacts and specializes in callouts, inbound customer queries, or outbound customer calls.
  • KONE is dedicated to fostering a great work culture that nurtures collaboration, diversity, growth, and well-being while inspiring high standards of quality and efficiency.
  • Employee engagement and sustainability are key focus areas, with a commitment to ethical business practices and a healthy, balanced work life.

Matching Summary

Match Score: 85

KONE Bulgaria is seeking a Customer Care Agent to join their team in Sharjah, UAE. The role involves managing customer interactions, addressing inquiries, and ensuring high-quality customer service in a supportive and collaborative work culture.

Skills & Requirements

Must-have

  • Inbound and outbound call handling
  • Customer query and complaint resolution
  • Callout and case management
  • Safety situation identification and management
  • Customer empathy and communication skills
  • Technician coordination and follow-up

Nice-to-have

  • Stress tolerance and detailed focus
  • Goal-oriented and organized self-starter
  • Bilingual fluency in English and Arabic
  • Support for local marketing campaigns
  • Collaborative and innovative work culture

Key Requirements

  • Bachelor’s Degree or equivalent
  • Minimum two years customer service experience
  • Fluency in English and Arabic
  • French language skills advantageous

Work Rights

Not specified

Tailored Resume

Cover Letter