National Customer Service Manager

PGG Wrightson Seeds

Lincoln, NZ
On-site
Customer service leadership
National customer service team
Customer journey enhancement
This is a senior leadership role responsible for shaping and delivering a best‑in‑class customer experience that aligns with our purpose, values, and strategic direction

Job Summary

  • This is a senior leadership role responsible for shaping and delivering a best‑in‑class customer experience that aligns with our purpose, values, and strategic direction.
  • You will lead a national customer service team, drive continuous improvement, and ensure operational excellence across processing, systems, and service delivery.
  • Enjoy health, life, and income protection insurance, wellbeing initiatives, and ongoing professional development.

Matching Summary

This is a senior leadership role responsible for shaping and delivering a best‑in‑class customer experience that aligns with our purpose, values, and strategic direction.

Skills & Requirements

Must-have

  • customer service leadership
  • national customer service team
  • customer journey enhancement
  • operational excellence
  • stakeholder engagement

Nice-to-have

  • voice of the customer
  • continuous improvement mindset
  • entrepreneurship
  • environmentally sustainable way

Key Requirements

  • Proven leadership experience
  • Strong people leadership capability
  • Excellent communication skills
  • Strong analytical capability
  • Experience overseeing systems and processes

Work Rights

Not specified

Tailored Resume

Cover Letter