Guest Services Agent

Innisfree Hotels

Orange Beach, Alabama, United States
High school diploma or equivalent required
Minimum 1 year customer service experience
Ability to work independently with minimal supervision
Guest Service Agents serve as the face of the hotel, greeting guests upon arrival and following the 5/10 rule to ensure a welcoming environment

Job Summary

  • Guest Service Agents serve as the face of the hotel, greeting guests upon arrival and following the 5/10 rule to ensure a welcoming environment.
  • The role involves managing all aspects of guest interactions including check-ins, check-outs, room assignments, and resolving conflicts in a calm manner.
  • Innisfree Hotels fosters an inclusive culture where employees matter and are encouraged to thrive on challenge within a fast-paced, expanding company.

Matching Summary

Guest Service Agents serve as the face of the hotel, greeting guests upon arrival and following the 5/10 rule to ensure a welcoming environment.

Skills & Requirements

Must-have

  • High school diploma or equivalent required
  • Minimum 1 year customer service experience
  • Ability to work independently with minimal supervision
  • Knowledge of reservation and POS systems
  • Strong English communication skills

Nice-to-have

  • Hospitality industry experience preferred
  • Good knowledge of operating software
  • Team player with multi-tasking ability
  • Detail-oriented approach to duties

Key Requirements

  • High school diploma or equivalent
  • 1 year of customer service experience
  • English language proficiency
  • Computer and software literacy

Work Rights

Not specified

Tailored Resume

Cover Letter