Service Operations Manager, National

Philjobs

Cambridge, MA, US
Base: $117,000 to $208,000 depending on location; ...
Fully remote
National service operations leadership
Cross-functional initiative management
Data-driven performance improvement
This role plays a critical part in shaping how HPM delivers services at scale, improving operational performance, enabling teams, and enhancing customer experience

Job Summary

  • This role plays a critical part in shaping how HPM delivers services at scale, improving operational performance, enabling teams, and enhancing customer experience.
  • Employees are eligible to participate in a comprehensive Philips Total Rewards benefits program, which includes generous PTO, 401k (up to 7% match), HSA with company contribution, stock purchase plan, and education reimbursement.
  • Philips is a health technology company committed to improving lives by ensuring access to quality healthcare for everyone everywhere.

Matching Summary

This role plays a critical part in shaping how HPM delivers services at scale, improving operational performance, enabling teams, and enhancing customer experience.

Salary

Base: $117,000 to $208,000 depending on location; Bonus/Equity: Annual incentive bonus, sales commission or long-term incentives may be offered; Benefits: Comprehensive Philips Total Rewards including PTO, 401k match, HSA, stock purchase plan, education reimbursement

Skills & Requirements

Must-have

  • National service operations leadership
  • Cross-functional initiative management
  • Data-driven performance improvement
  • Matrixed organizational navigation
  • Service delivery standardization
  • Change management and adoption
  • Customer experience enhancement

Nice-to-have

  • Executive presence and communication
  • Strategic and operational balance
  • Culture of accountability
  • Continuous improvement mindset
  • Collaboration with senior leadership

Key Requirements

  • 5+ years experience with Bachelor’s degree or 3+ years with Master’s degree
  • Proven experience leading large-scale cross-functional initiatives
  • US work authorization required
  • Experience in service delivery or operations
  • Ability to operate in ambiguity and influence without authority

Work Rights

US work authorization required

Tailored Resume

Cover Letter