Unit Manager (pod Leader Of Client Servicing Team) Commercial Banking
EPX
Muntinlupa City, National Capital Region, Philippines
Fully remote
Client servicing in commercial banking
Team coaching and people management
Performance and skills improvement
The Commercial Client Operations team plays a pivotal role in providing services that fulfill client requests through email or voice channels within prescribed timelines
Job Summary
The Commercial Client Operations team plays a pivotal role in providing services that fulfill client requests through email or voice channels within prescribed timelines.
The Unit Manager is responsible for driving performance and skills improvement to promote customer and business outcomes while maintaining partnerships across the organization.
The role includes people development, operational performance monitoring, process improvement, risk management, and acting as the primary escalation point for clients.
Matching Summary
The Commercial Client Operations team plays a pivotal role in providing services that fulfill client requests through email or voice channels within prescribed timelines.
Skills & Requirements
Must-have
Client servicing in commercial banking
Team coaching and people management
Performance and skills improvement
Process and service delivery improvement
Operational performance analysis
Compliance and risk management audits
Nice-to-have
Strong organizational collaboration
Customer relationship management
Advocacy for customers and teams
Work from home setup
Key Requirements
Two years college level education or equivalent experience
Commercial or corporate banking client servicing experience
Two years leadership role experience in BPO industry